FAQs: About Promotional Products
What are "Promotional Products"?
Any item decorated with a logo or inscription is considered a "promotional product." Most often these products are used to promote a company, cause, organization, or event, but can also be commemorative pieces and souvenirs.
I don't know exactly what I want. How do I decide?
No problem! Tell us what you want to accomplish with your promotion, and we will suggest just the right product and packaging options for you.
Do you offer products that are union-made or made in the USA?
Yes. While many products are no longer made in the USA, we do offer several classes of products that can be made domestically and in union shops.
Where is your pricing? How do I get a quote?
Because there are hundreds of thousands of products to choose from, there are too many to list on our website and prices frequently change. For the most up-to-date price quote, contact us via email, at 703.521.4843, or toll-free (800) 705.6735 with your item or program specifications. You can also view the online catalogs of our top 10 product lines.
How do I place an order? There's no shopping cart on the website!
Our philosophy is to give customers individual attention with each order. Because of our years of experience and knowledge of the industry, we can offer our clients personalized creative advice and suggestions on how to ensure the success of their program. Also, given the complexities of customizing many products, a simple shopping cart would often be impractical.
For orders or inquiries about a product, contact us via email, at 703.521.4843, or toll-free (800) 705.6735. Tell us what you're looking for and we will be happy to provide a price quote and order confirmation. Our regular business hours: Monday–Friday, 9:30 a.m.–5:00 p.m., Eastern Standard Time. For calls after business hours, we will get back to you the following business day. E-mail inquiries received after regular business hours or during the weekend may be answered sooner.
Do I need to pay in advance?
First-time orders require payment in advance or a deposit. Repeat customers with good payment records receive extended payment terms.
What is a set-up charge?
In order to imprint an item, the production facility must translate the artwork into a usuable format for their machines such as a screen or die depending on the decorating technique used. This process is referred to as "set-up".
What is the minimum order?
It depends on the product ordered. As a general rule, the smallest orders we work with are in the $300–$500 range, e.g. catalog minimums of typical products such as pens (100) or drinkware (72). Specialized custom products may have higher minimums.
How long does it take to have items customized?
Many items can be delivered in under a week, but in some cases may involve rush charges and expedited freight. For a more detailed explanation, see production times.
What if I don't have a logo? Can I use an image off the Web?
Customizing products requires artwork designed or adapted to specific parameters. If you only have a JPEG image, we can provide typesetting or artwork services for a fee. For more information, see our artwork production guide.
Can I see a proof before my item is produced?
Usually, yes. We recommend an electronic proof to ensure the accuracy of your order. In some cases, additional charges may apply. Physical proofs are available on request, but will incur additional charges and require extended production time. For rush orders, proofs may not be available.
Does the per unit price include delivery?
No, the per piece price does not include shipping. Contact us for pricing.
Can you ship to multiple locations?
Yes. This is called a "drop ship." Additional charges may apply.
Do you provide fulfillment services?
In many cases we can provide storage and repackaging. Contact us for pricing.